By Michael Hall
Promises are easily made and just as easily forgotten. At Bodywise Physiotherapy Centre, we believe that you should only make promises that you can keep. That’s why when we accept you as a client, we make a commitment to provide you with the very best service and care possible. We are the only health care provider to make these commitments through the service promises contained in this statement.
ü We commit ourselves to treating you with respect and dignity, to looking after you as a special person who has unique needs, wants and gifts. Hence, treatments and services will always have your best interest at heart, be based upon providing you with individualised treatment and personal care, and be designed to give you at least 30 minutes one to one time, not pushing you through like a production line or simply leaving you on a machine.
ü We commit ourselves to helping you achieve a better quality of life through relief from your pain and empowerment in your mental and physical capacity.
ü We commit ourselves to keeping abreast of the latest information and the most up to date techniques in all areas of musculoskeletal medicine and physiotherapy.
ü We commit ourselves to listening to you; to understanding your concerns, needs, wants and goals.
ü We commit ourselves to undertaking a thorough, comprehensive and professional physical evaluation of your particular problem and to informing you of our assessment findings.
ü We commit to teaching you about your problem, its diagnosis, causes, affects, implications and how these may relate to you and your particular circumstances.
ü We commit ourselves to taking into account your goals and all relevant information when recommending what we believe to be the most appropriate and beneficial treatment plan for you. We also commit ourselves to advising you of any alternative treatment plans and informing you of their advantages and disadvantages so that you may make an informed decision.
ü We commit ourselves to gaining agreement from you for any particular treatment practices which we would like to implement and to tempering these so that they are consistent with your wants and needs.
ü We commit ourselves to measuring the effectiveness of our treatments, so that you can be sure that our intervention is always maximally effective and optimally relevant to your particular problem no matter how it changes or responds.
ü We commit ourselves to giving you an overview of the prognosis of your problem and based on experience, an honest estimate of how long it may take to get better as well as the stages of healing that you can expect to take place.
ü We commit ourselves to providing you with education, advice and a functional exercise program so that you may take control and maximise your own recovery outside of the time that you spend at Bodywise Physiotherapy Centre.
üAs we value and respect your personal information, we commit ourselves to always keeping this information confidential.
For more information or for an appointment, please call Bodywise Health on 1 300 263 994.
• Rebates are available through your private insurance extras cover;
• For complex or chronic conditions, you may qualify for the EPC (Enhanced Primary Care Program) allowing you to receive 5 allied health services each calendar year with a referral from your GP. For more information, please call Bodywise Health now on 1 300 263 994.